What this policy covers
Safe Seal provides a service rather than a product, so this page is mostly about bookings: what happens when one is cancelled or moved, and where a refund comes into it. Our full terms and conditions sit behind it.
Confirming a booking
All bookings must be confirmed in writing. Until that is done there is nothing booked and nothing to cancel.
Cancelling or moving a booking
We reserve the right to charge a cancellation fee for bookings cancelled with less than 48 hours’ notice. The reason is simple: fit testing is an on-site service, and a cancelled day is a day we cannot give to anyone else.
Give us as much notice as you can. Moving a booking is almost always easier than cancelling one, so call us and tell us what has changed rather than cancelling and starting again.
If testing cannot go ahead on the day
Two things have to be right before we can test, and both are the client’s responsibility.
- A suitable indoor space must be available, including access to power for quantitative fit testing. We may decline to test where the environment is unsafe or unsuitable.
- Workers must present clean-shaven where the respirator seals against the face, and with the respirator they actually use.
If we arrive and testing cannot go ahead for one of those reasons, call us and we will work out whether to reschedule.
A test a worker does not pass
A fit test that a worker does not pass is a valid result, not a fault in the service. It tells you that that respirator, in that model and that size, does not seal on that person, which is exactly what the test is for and exactly what you need to know before they rely on it.
If a respirator does not pass, we can test other respirators to help find one that fits. Additional costs may apply for supplying a different respirator and for retesting.
Payment
Payment terms are 14 days from the invoice date unless otherwise agreed.
Your rights under Australian Consumer Law
Nothing on this page limits your rights under the Australian Consumer Law. If a service we provide is not delivered with due care and skill, or is not fit for a purpose you told us about, you are entitled to a remedy, and this policy does not take that away.
Talking to us about a refund
Call 0427 835 607 or email info@safeseal.com.au. Tell us the booking date, the site and what went wrong, and we will sort it out with you directly.